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Support & Training

PhoneCustomer support is divided into four categories:new purchases, upgrade purchases, an online ClubCar, and online FAQs. New and upgrade purchases include a period of free customer support followed by a purchasing tier for additional time. more >>

Check out SurveyTracker training courses. more >>

Survey Forms

Scannable survey forms for SurveyTracker are available at our online store. View catalog >>


SurveyTracker Plus

Successful organizations rely on data from surveys to make thoughtful decisions. SurveyTracker Plus® and SurveyTracker Plus E-Mail/Web® survey software allows your organization to gather this essential feedback quickly through its superior ease-of-use and robust functionality.

Used in conjunction with our scannable forms and scanners, you have the power at your finger-tips to create a survey solution that meets your needs.

Depending on how you want to distribute your survey, we have SurveyTracker Plus products to suit your needs:

  • SurveyTracker Plus - Supports scannable forms and disk surveys.
  • SurveyTracker Plus E-Mail/Web - Supports scannable forms, non-scannable paper surveys, three types of e-mail, Web, network, disk and kiosk surveys.

Integrated Scannable Form Design, Printing and Data Collection

SurveyTracker Plus supports integrated scannable form design, printing, and data collection via our scanners. Scannable forms allow you to eliminate manual data entry and reduce data error—up to 99.8% accuracy. This solution integrates technologies from NCS DesignExpert™ and ScanTools Plus® software, giving you a solution that supports scannable form design, implementation, and collection without leaving the software application.

Image Clip Capture

SurveyTracker Plus and SurveyTracker Plus E-Mail/Web support Image Clip capture from the iNSIGHT™ scanner, collecting written responses on forms exactly as the respondent wrote them. Image Clip capability accelerates the data collection process by bypassing the tedious manual entry of written data and providing the most accurate representation of what your respondents said and how they said it.

Multiple Survey Distribution Options

SurveyTracker Plus E-Mail/Web allows you to distribute your survey using the best method for your respondents. You can send the surveys using one method or any combination of the support methods and there’s no limitation to the number of responses you can collect. Data collection methods include: paper, three types of e-mail (form, html, and text), Web survey on your server, auto-host surveys, Survey-by-Disk, and classic paper-based surveys. All electronic surveys offer rapid, automatic data collection.

Trouble-free Survey Design

An intuitive and effectively designed survey is a critical building block for success. SurveyTracker Plus has made the design process painless with pre-written questions, wizards, styles and much more.

Wizards

Many features in SurveyTracker Plus are accessed through wizards which make it easier to create a survey or report, define a survey style that you can apply to your entire survey at once, or distribute surveys using your favorite method. Wizards simplify tasks that might otherwise appear complicated.

Project Organization

SurveyTracker Plus provides a convenient and informative Project Table that keeps your work organized and easily accessible. You can organize projects into categories and drag and drop them between categories.

User-Definable Libraries

SurveyTracker Plus includes five libraries that contain both pre-written and user-definable content. The libraries include: a survey library with over 100 pre-written surveys, a question library, a message library, an image library, and a survey style library. In addition, a report library allows you to use reports from any project as a template for a new report.

Design Screens

SurveyTracker Plus’ survey and design screens offer a flexible What-You-See-Is-What-You-Get (WYSIWYG) interface with full drag-and-drop support. The survey's on-screen appearance will match the printed output or the final Web survey.

Question Design

SurveyTracker Plus provides maximum flexibility in designing surveys that use any of the scale types supported: single response, multiple response, horizontal numerical, fixed sum, forced ranking, yes/no, true/false, write-in text, write-in numeric, and write-in date. Each question can have up to six scales with each scale supporting up to 300 scale choices. More about response scales >>

Styles

You can use pre-defined or user customizable survey styles. A survey style allows you to define the overall appearance of your survey, including the color schemes, the layout of questions and scales, fonts, and so forth. The survey styles are a time-saving feature that allows you to personalize your surveys and standardize them between projects.

ADA/Section 508 Compliancy

Convert your web survey to an optional accessibility mode that provides a simplified, high-contrast appearance that complies with standards established by the WC3, the ADA, and Section 508 of U.S. Rehabilitation Act.

Save Time and Money with Survey Sampling

SurveyTracker Plus software contains an extensive database to keep track of your Audience List. Audience List support allows you to include or import a list of potential respondents to use with your survey. When responses are linked to the Audience List, the more detail you have, the fewer demographic questions you need to ask in the survey, and the more options you have when generating reports.

Audience Lists can support up to 200 customizable fields, ensuring that organizations with lengthy records can use SurveyTracker Plus software. Audience List information can also be used to personalize the survey by allowing you to merge information such as the respondent’s name and location onto paper surveys or as pre-slugged data on scannable forms.

SurveyTracker can use your entire audience list or random, systematic, stratified, or cluster sampling methods to generate a sub-sample of the list. The sample statistically represents the entire list and is often used to quickly and economically gather data from a large population. More about the sampling methods >>

Reduce Your Load through Auto-Host Web Surveys

Auto-hosting a web survey is a quick way to put a survey online without using your organization’s server resources.  You simply create your survey and use the built-in upload service to quickly move it to SurveyTracker’s web server. The service is completely automated and simple--you do it yourself without bothering your IT department.

Auto-hosted surveys incur a recurring storage fee only; there is no additional charge for the size of the survey or number of responses you receive and you can take your survey offline at any time. Additional options include save and resume capabilities and a common web password.

Versatile Data Collection

SurveyTracker Plus offers a convenient data collection screen where you can collect, review, and edit the response data from all of your distributions. Data can be entered and edited manually or collected automatically from the various electronic methods, such as scannable forms, manual entry, Web and e-mail. SurveyTracker data can be exported (with Audience List information, if desired) to a text file if you need to use it other programs such as Microsoft® Excel® or SPSS®.

See the Results through Multiple Reporting Options

SurveyTracker Plus consists of a number of simple and advanced reporting features. Various tables and graphs allow you to create the perfect report for your data. You can create data filters and compound filters that show the exact data you wish to review. Reports can be exported to PDF format. Reports can be created with these tables and charts:

  • Advanced Multi-Analysis Table
  • Statistical Table
  • Cross-Tabs
  • Scoring Table
  • Quick Table
  • Evaluation Table
  • Graph: Pie, Column, Line, and more
  • Write-In Responses
  • Advanced Statistical Analysis

    You don’t have to be a statistician to use SurveyTracker Plus analysis tools. You can create a single query or create multiple analyses for maximum versatility. Select the data you want to analyze and then view the results with a number of statistical methods, including:

  • Frequency
  • Maximum
  • Range
  • Variance
  • Minimum
  • Sum
  • Mean
  • Correlation
  • Standard Deviation
  • Median
  • Skewness
  • Significance
  • Mode
  • Chi-Square
  • Confidence
  • Kurtosis
  • More Functionality through Add-On Components

    SurveyTracker Plus also offers flexible add-on components. If you need the functionality of these components, you can add them to your package and make your data collection and reporting even more comprehensive. Add-ons include:

    • 360 Evaluation Add-On Component for organizations conducting 360-degree feedback evaluations.
    • Course Evaluation Add-On Component for instructor and course evaluations and training.
    • Image Clips Add-On Component for organizations using scannable forms and scanners so they don’t have to manually enter written comments for respondents. Note: This functionality is integrated into SurveyTracker Plus and is only needed for SurveyTracker.
    • PrintFlex/ScanFlex Add-On Component for users who want to print scannable forms using plain paper purchased from Scantron or from your local paper supplier. There is no need to use pre-printed custom scannable paper.
    • Responder Add-On Component for users with the EngageTM Responder system. The responders are wireless hand-held devices used to collect data from surveys. SurveyTracker creates responder surveys and moves them to the responders for data collection. Perfect for course evaluations!

    More Information

    Your Survey Consultant can help you determine what survey products and/or services will most ideally suit your requirements.


    SurveyTracker, SurveyTracker Plus, SurveyTracker Plus E-Mail/Web, Survey-by-Disk, and Training Technologies are registered trademarks of Training Technologies, Incorporated.


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